TERMS AND CONDITIONS
 

By entering our premises or booking a stay with Tanah Larwina Retreat PLT (Tanah Larwina), you agree to comply with the rules and acknowledge to have read all the terms and conditions and agree with them.  

 

Payment Policy

Tanah Larwina requires 20% booking deposit to confirm a reservation. Full payment is required 7 days before check-in date. Failure to make the full payment 7 days before check-in date may result in booking cancelation with no refund of the booking deposit. A security deposit of RM300 is required for groups exceeding 16 pax. Tanah Larwina reserves the right to retain the security deposit should there be any damage on the Property or missing items. 

 

Cancelation Policy*

Cancelations made 7 days or more to check-in date will incur a cancelation charge of RM400. Cancelations made less than 7 days to check-in date are subjected to a cancelation charge of 50% of the total booking rate. Cancelations made 48 hours or less to check-in and no-shows will be charged the entire booking amount. If the reason for cancelation is due to restrictions imposed by the authorities that falls on the check- in date, guests can either postpone or cancel their stay for a refund. Cancelations can only be made by the individual who made the booking. Any cancelation request needs to be made via Whatsapp (+60175997665).

*Cancelation policy applies to direct bookings only. 

 

Change of Date Policy

If change of date request is made 14 days or more to check-in date, guests can postpone their stay at no additional cost. If change of date request is made less than 14 days to check-in date, guests can postpone their stay at an additional fee of RM200. Any request for change of date needs to be made via Whatsapp (+60175997665) more than 7 days before check-in date. New date shall be no later than 6 months from original date, subject to availability. Change of date shall only be requested by the individual who made the booking. 

 

Limitation of Liability 

Whilst we have taken all necessary measures to ensure safety standards are met, you are required to exercise your own discretion in assessing your or your dependent's ability to accept risk. Tanah Larwina will not be responsible for the Guest’s safety against events including but not limited to personal injury, accidents, death, acts or defaults caused by third parties, acts of God, flood, or even acts of negligence. Guests are advised to keep children under close supervision at all times. 

 

Tanah Larwina will not be responsible for any damage, loss or theft of personal belongings of the Guests within the grounds of Tanah Larwina. Guests are advised to keep any valuable belongings locked in their car or with them at all times. 

 

In the event that Tanah Larwina’s contracted service is not able to commence due to fire, flood, natural disaster or any circumstances beyond our control, Tanah Larwina shall return all monies paid and holds no further liability.  

© 2018 Tanah Larwina. All rights reserved.